Refund policy
GENERAL PURCHASES:
General tack and apparel (not saddles) may be returned within seven (7) days of delivery in the original condition and packaging for a full refund. Upon return delivery and item inspection your refund will be processed to the original form of payment within 3-5 business days. Initial shipping charges will not be refunded. Clearance items are Final Sale and non-returnable. Please note that most pieces are gently worn unless stated otherwise.
SADDLE PURCHASES:
All saddles are sold as-is with no warranty. At the time of your order, you will be charged for the saddle, plus applicable shipping and insurance fees. Original shipping fees are not refunded in the event of a return.
TRIAL POLICY - Saddles may be purchased and returned for the purpose of trying the saddle for fit. There is a 12% non refundable fee for trying and returning the saddles. Length of trial is 3 days, not including date of delivery. Extensions of the trial period are available as needed by request. Saddle must be shipped for return no later than the 3rd business day of the trial if being returned. (Exceptions can be made as long as we are contacted and agree on a day) Saddle must be returned in same condition for refund. Ship saddle for return insured with a signature requirement. Acceptable shipping methods are UPS, FedEx or DHL (Please do NOT use USPS to ship saddle back.)
RETURN POLICY - All saddles that are returned will be refunded in full minus the 12% Trial Fee. Shipping and insurance charges are non-refundable. Refund will be processed to the original form of payment within 3-5 business days after saddle arrives safely and in the same condition back to Maryland Saddlery.
ORDER CANCELLATION FEE - Saddle orders placed and then cancelled by the customer prior to order processing are subject to a non-refundable $50 credit card processing fee. The fee will be deducted from the customer's refund.
FOR ALL ORDERS:
If an item arrives and you feel it was misrepresented, reach out to us at info@marylandsaddlery.com.