FAQs

Have a question about using the website or making a purchase? You're not alone! Here are the most commonly asked questions - and their answers!

Q: What is overstock?

A: Overstock refers to clearance inventory consigned with us from all over the country. This means you get unique quality products from great brands at great prices! Our inventory is constantly changing, so if you don't see what you need today be sure to check back soon!

Q: How long will it take for my order to ship?

A: It typically takes 1-3 business days to process your order before it is shipped out. USPS estimates an additional 2-5 business days for standard shipping.

Q: I live right next to a Maryland Saddlery store - can I pick it up there instead?

A: Of course! Simply choose "Store Pick Up" at checkout. Make sure you choose a location!

Q: I chose store pick up but my order wasn't ready when I arrived!

A: Our online inventory is distributed across our three locations; Butler, Crofton, and Hockessin. If you order an item that is on the floor in Butler, but want to pick up in Crofton, we need to transport the item to that store. We have a van that runs weekly but sometimes hit delays. Our wonderful staff will reach out to you once your item has arrived and is ready to be picked up. Thank you for your patience!

Q: Can I use my store credit towards my online order?

A: Unfortunately, no, our website does not link to your store information for security purposes. However, we happily accept Visa, Mastercard, Discover, American Express, and PayPal!

Q: Can I return my items if they don't fit?

A: All website purchases are final sale only. If you have an outstanding issue with your order, please email your order details to torimdsaddle@gmail.com, or call the Butler store at (410) 472 - 3200.

Q: I have a more specific question, what is the best way to reach the store?

A: Please refer to our Locations page for contact details on all of our locations!

Q: How do I consign my items?

A: All three of our locations are able to accept consignment. Stop in to the store nearest you to consign today! Check out our Consign With Us tab for more details!