You Have Questions, We Have Answers. Saddle Trials, Shipping, Returns, and Rewards

Saddle Trials - Local

Are you within driving distance of one of our three store locations? Read on for our local saddle trial policy.

If you're a local customer, you do not need to purchase a saddle to try it. You can try up to three saddles at a time and have seven days to try them. Saddles must be returned with ALL tags attached and in the same condition in which they went on trial.

For local trials, there is no upfront payment required to try a saddle.

You have seven days to try the saddle(s) you've signed out.

You can take up to three saddles at a time to try.

Yes! It can take up to 1-2 weeks to transfer saddles. Check the description of the saddle you're interested in trying and find the location the saddle is stocked. This is the store you'll contact to initiate the transfer. You can also send us a message through the chat widget here on our site. Once your saddle arrives we will call you.

Awesome! We're so happy you've found a match for you and your horse! Call the store you signed the saddles out from and let us know you'll be keeping the saddle. Then you have two options: we can charge the card left when you signed out the saddles, or you can purchase the saddle through our website.

No worries! Return the saddle to the Maryland Saddlery location closest to you.

Extensions are granted on a case by case basis. Contact the store from which you borrowed the saddle and we'd be happy to discuss with you.

Butler: 410-771-4135

Crofton: 443-292-4684

Hockessin: 302-235-8525

Yes, saddles taken on trial can be returned to any of our locations, though it's preferred if you can return them to the same store you signed them out from.

If a saddle is in any way scratched, damaged, or otherwise altered from the condition in which you signed it out, notify the store from which you borrowed the saddle immediately and ask to speak to a manager.

Butler: 410-771-4135

Crofton: 410-457-7428

Hockessin: 302-235-8525

Saddle Trials - Non-local

Live too far away to visit our stores, but still want to try a saddle? We've got you covered, read on!

If you are not able to drive to visit one of our stores, then yes. A saddle must be paid for in full before we can ship it out to you.

You have 3 days, not including the date of delivery, to try the saddle on your horse and decide if you want to keep it or return it. Please note that the saddle must be in the same condition as when you received it, with all original tags attached and no marks, scratches or damage.

If you're not local to any of our stores, you can try more than one saddle at a time, but the saddles must be paid for in full up front. If the saddles do not work for you, you're responsible for return shipping and insurance, and there is a 12% restocking fee deducted from your refund.

Awesome, enjoy your saddle! While you do not need to contact us to confirm you will be keeping the saddle, you're welcome to and we'd love to hear from you.

We're sorry to hear you didn't find your dream saddle yet! Fill out this Saddle Return Form and include it with the saddle when you ship it back. The saddle should be shipped with insurance via UPS or FedEx, not with USPS.

Once the saddle arrives back with us and is inspected, you'll be refunded less a 12% restocking fee and any initial shipping charges.


Found something you love? Here's what you can expect regarding delivery.

We currently offer several tiers of flat rate shipping. For non-saddle items, we will use the fastest standard rate available. Saddles are shipped fully insured via UPS.

Non-saddle Items: $9.95

Children's Saddles: $55.00

General Saddles: $65.00

Western & Endurance Saddles: $75.00

Delivery times are estimated and are not guaranteed.

We offer shipping via UPS and USPS. You order will be shipped via the fastest standard rate available.

Orders typically ship in 1-3 business days. Orders are not shipped on weekends. Please allow additional processing time for large orders and store pick up orders.

Yes, we are happy to accommodate you as best we can. If you need an order expedited, please reach out to us via chat, email, or phone to ensure we can meet your needs.

Yes! At checkout choose the location at which you'd like to pick the order up. Exclusions may apply. If you select one of these options, we will contact you when your order is ready for pickup. It can take up to 1-2 weeks to transfer items between stores.

We do not currently offer international shipping.

Please check the next section for information on returns and exchanges.

If your order arrived and is not as expected please contact us at and we'd be happy to assist you.

If you need to change or cancel your order after it's been placed, please contact us immediately at or call 410-771-4135. Orders that have been shipped cannot be changed or cancelled unless items are returned.

When your order is placed, you'll receive a confirmation email to the email address provided with your order. This page will contain a link to an Order Status page where you can check status, expected delivery, and more.

Reach out to us at or chat with us through the widget on our site and we can help you.


We want to be sure you LOVE what you ordered! Need to make a return? No problem.

Yes! Your satisfaction is our top priority!

Returns (excluding saddles - see our Non-local Trial Policy for more details) must be received or postmarked within seven days of delivery for a refund. Items returned outside of this range may not be eligible for a refund.

Oops! If you feel you received the wrong item, or if it's not as described, please reach out to us immediately at We would be happy to assist you!

Orders returned within the seven day window will be refunded to the original form of payment within 0-3 business days of receipt and inspection of the item. It may take extra time once the refund is processed for it to reflect on your bank statement. Initial shipping charges will not be refunded.

Returns can be mailed to the following address:

Maryland Saddlery Returns

14924 Falls Road

Butler, MD 21023

While we do not cover return shipping costs, we would be happy to help provide you with a label if you need one. Any return label costs will be deducted from your refund amount. Your return label will be delivered by email. Reach out to us at with your name and order number and we'd be happy to help.

Rewards Program

Want to learn more about earning points for your purchases, or have rewards you want to redeem? You're in the right place.

Signing up for Maryland Saddlery Rewards is easy and free. If you visit us in-store one of our team members would be happy to help you with a quick registration. To register online, tap the Rewards widget to create your account. Already have an account? Log in to check and redeem your rewards.

Yes! Our rewards program is 100% free to join and there are no additional fees to use the program and earn points.

You earn points with every purchase you make, so the more you shop the more you earn!

There are a few additional ways to earn points through referrals and sharing on socials.

1 point = $1 spent

100 points = $5 off your purchase

150 points = Free Horse Treats!

300 points = $15 off your purchase

500 points = Maryland Saddlery Swag Bag!

Yes! In-store be sure to provide your phone number so we can add your points and redeem any rewards you've earned. Online be sure you're logged in, then tap the Rewards widget to check and redeem your rewards.

Yes, there are a few extra ways to earn points!

Enroll & Receive an Instant Credit!

When you register, you get a credit for $5 off with a purchase of $30+.

Refer a Friend and You Both Win!

Refer a friend to earn a $15 credit. When that friend enrolls, they'll also receive a $15 credit.

Share on Socials!

Share on Facebook and earn a $5 credit.

Gift Cards

Find out more about our physical and digital gift card options.

Yes! We offer physical gift cards that are valid for use at any of our three storefront locations, as well as digital gift cards that can be used in-store or online at