Trial, Shipping and Return Policy

General Tack and Apparel Returns

  • General tack and apparel (not saddles) may be returned within seven (7) days of delivery in the original condition and packaging for a full refund.
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  • Upon return delivery and item inspection your refund will be processed to the original form of payment within 3-5 business days.
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  • Initial shipping charges will not be refunded.
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  • Clearance items are Final Sale and non-returnable.
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  • Please note that most pieces are gently worn unless stated otherwise.

 

If you feel that the product was misrepresented, please contact us directly at torimdsaddle@gmail.com.

Saddle Trial, Shipping
and Return Policy

  • All saddles are sold as-is with no warranty.
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  • At the time of your order, you will be charged for the saddle plus any applicable taxes and fees.
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  • In-Store Trial Policy - Saddles may be taken on trial from any of our three store locations. Up to three (3) saddles may be tried at once. If saddles need to be transferred to the pick-up store, a twenty dollar ($20.00) transfer fee will be issued per saddle, paid at time of transfer request. Once picked up by customer, saddles may be tried for seven (7) days with no balance due. At that point saddles must either be returned to Maryland Saddlery or paid for in full.
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Online Trial Policy - Saddles may be purchased and returned for the purpose of trying the saddle for fit. There is a 10% non-refundable fee for trying and returning the saddles.

Length of trial is 3 days, not including date of delivery. Extensions of the trial period are available as needed per written request only.

  • Saddle must be shipped for return no later than the 3rd business day of the trial if being returned. (Exceptions can be made as long as we are contacted and agree on a day)
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  • Saddle must be returned in same condition for refund.
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  • Ship saddle for return insured with a signature requirement. Acceptable shipping methods are UPS, FedEx or DHL (Please do not use post office to ship saddle back)
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  • Return Policy - All saddles that are returned will be refunded in full less a 10% Trial & Restocking Fee.
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  • The shipping and insurance fees are non-refundable.
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  • Refund for saddle will be processed to the original form of payment within 3-5 business days after saddle arrives safely and in the same condition back to Maryland Saddlery.

FAQ's

Q: What is overstock?

A: Overstock refers to clearance inventory consigned with us from all over the country. This means you get unique quality products from great brands at great prices! Our inventory is constantly changing, so if you don't see what you need today, it may be in stock tomorrow!

Q: How long will it take for my order to ship?

A: It typically takes 1-3 business days to process your order before it is shipped out. USPS estimates an additional 2-5 business days for standard shipping.

Q: I live right next to a Maryland Saddlery store - can I pick it up there instead?

A: Of course! Simply choose "Store Pick Up" at checkout. Make sure you choose the location closest to you! Our staff will reach out to you once your order is in the proper store and is ready for pickup!

Q: Can I use my store credit towards my online order?

A: Unfortunately, no, our website does not link to your store information for security purposes. However, we happily accept Visa, Mastercard, Discover, American Express, and PayPal!

Q: Can I return my items if they don't fit?

A: Yes! If you are in any way unhappy with your purchase, let us know and we will do our best to make it right! Saddles have their own return policy. Find it here.

Q: I have a more specific question, what is the best way to reach the store?

A: Please refer to our Locations page for contact details on all of our locations!

Q: How do I consign my items?

A: All three of our locations are able to accept consignment. Stop in to the store nearest you to consign today, or give us a call to discuss mailing your items if you are not local! Check out our Consign With Us tab for more details!

 


Trademarks and copyrights of Maryland Saddlery web site and logo are trademarks owned Maryland Saddlery, Inc. The use of such material is a violation of copyright laws and other proprietary rights and is strictly prohibited. Other designated trademarks and brands are the property of their respective owners.

Under no circumstances shall Maryland Saddlery, Inc. and all of its officers, directors or employees of Maryland Saddlery, Inc. be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result, whether in an action of contract, negligence or other action, arising out of or in connection with the use or performance of the website, information available in the website, delivery of the goods or the merchandise itself.

Any disputes arising under these Terms and Conditions will be governed by the laws of Maryland.