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Trial, Shipping and Return Policy

General Tack and Apparel Returns

  • General tack and apparel (not saddles) may be returned within seven (7) days of delivery in the original condition and packaging for a full refund.
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  • Upon return delivery and item inspection your refund will be processed to the original form of payment within 3-5 business days.
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  • Initial shipping charges will not be refunded.
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  • Clearance items are Final Sale and non-returnable.
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  • Please note that most pieces are gently worn unless stated otherwise.

 

If you feel that the product was misrepresented, please contact us directly at torimdsaddle@gmail.com.

Saddle Trial, Shipping
and Return Policy

  • All saddles are sold as-is with no warranty.
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  • At the time of your order, you will be charged for the saddle, plus $75 for shipping and insurance.
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Trial Policy - Saddles may be purchased and returned for the purpose of trying the saddle for fit. There is a 10% non refundable fee for trying and returning the saddles.

Length of trial is 3 days, not including date of delivery. Extensions of the trial period are available as needed per request only.

  • Saddle must be shipped for return no later than the 3rd business day of the trial if being returned. (Exceptions can be made as long as we are contacted and agree on a day)
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  • Saddle must be returned in same condition for refund.
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  • Ship saddle for return insured with a signature requirement. Acceptable shipping methods are UPS, FedEx or DHL (Please do not use post office to ship saddle back)
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  • Return Policy - All saddles that are returned will be refunded in full less a 10% Trial Fee.
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  • The shipping and insurance fees are non-refundable.
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  • Refund for saddle will be processed to the original form of payment within 3-5 business days after saddle arrives safely and in the same condition back to Maryland Saddlery.

Trademarks and copyrights of Maryland Saddlery web site and logo are trademarks owned Maryland Saddlery, Inc. The use of such material is a violation of copyright laws and other proprietary rights and is strictly prohibited. Other designated trademarks and brands are the property of their respective owners.

Under no circumstances shall Maryland Saddlery, Inc. and all of its officers, directors or employees of Maryland Saddlery, Inc. be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result, whether in an action of contract, negligence or other action, arising out of or in connection with the use or performance of the website, information available in the website, delivery of the goods or the merchandise itself.

Any disputes arising under these Terms and Conditions will be governed by the laws of Maryland.